Docs · Payments and credit
Top up with a card
Add USD credit with a card, Apple Pay, Google Pay or a local e-wallet; the checkout runs on topxea.com through Waffo.
Where you pay
TopxAI does not take card details. When you pick Card / local payment on the Wallet page and click Continue to secure checkout, TopxAI creates an order and sends you to a payment page on topxea.com, TopXEA's main site. That page opens Waffo, the merchant of record, which handles tax and takes cards, Apple Pay, Google Pay and local e-wallets. No TopXEA account is needed; the link carries an access key.
Steps
On Wallet, in the Add credit panel, pick Card / local payment under Payment method.
Enter Amount (USD) or use a preset ($10, $25, $50, $100); one payment is $10.00 to $10,000.00.
Click Continue to secure checkout. On topxea.com, click Pay $25.00 with Waffo (showing your amount).
Pay, then click Return to TopxAI. Payment details opens for this order by itself and refreshes every 10 seconds while Pending.
How the balance arrives
Your credit is exactly the USD amount you entered; where tax applies, Waffo's total is higher, but tax is not added to your credit.
Returning from checkout credits nothing by itself. After Waffo confirms the payment, topxea.com sends TopxAI a signed notice; TopxAI credits only when the provider, the main-site order number, the exact cent amount and the currency (USD) all match. Cards usually confirm in seconds. TopxAI also polls the main site every minute, so a late notice still lands. When done, the dialog reads "Payment verified. Credit added." and the order is listed under Statement.
Pending and expired orders
An order stays Pending until the Checkout expires time in Payment details, 60 minutes by default. Continue payment reopens the same page in a new tab. Do not start another order after paying; at five unexpired pending orders, a new checkout is refused and the page shows "Could not create checkout. Try again or contact support."
After the deadline the order turns Expired, Continue payment disappears, and the dialog reads "Checkout expired. If you already paid, we will keep checking the provider." A last-minute payment is still credited once the verified payment arrives; the status then changes to Success and the message to "Payment verified. Credit added." Expired orders are swept only every six hours, so click Check payment: it queries the main site at once, every 30 seconds at most.
If Waffo reports a refund or dispute after crediting, the order shows Review required in the statement (the payment details say Payment requires review, reason Refund reported) and support reviews it by hand. For that, for refunds, or if money left your account without credit, contact support with the Order ID: the help button at the bottom right of the site, or support@topxea.com. Per the User Agreement, applicable law and the verified payment status govern refunds.
Available in: en, zh-CN